Q. What kind of Gel Coat do you use?
A. The Gel Coat that we use is the best that is available on the market today. It is a premium ISO / NPG Gel Coat so it has the best blister resistance and chemical resistance. It has the maximum amount of UV inhibitors in it for maximum UV stability. It is high gloss and Ferro Gel Coat so it will not get chalky and it cleans easier.
Q. How do you ship?
A. We use the most economical way to get it to you when you need it. We are set up with local delivery services, Common carriers, and services such as Fed-Ex and UPS. If you have a preference, let us know and we will see what we can do to accommodate.
Q. Is my credit card information secure through this site?
A. YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.
Q. When will my product ship?
A. Since we try to keep inventory on every size, we can usually ship in 3-4 days. There may be times when we run out of a certain size due to recent unexpected orders but for the most part, we have every size in stock at all times.
Q. What is the MoBox Warranty on all Marine Dock Accessories
A. Our warranty is a one year warranty against Manufacturer’s defects. We cannot warrant against abuse, mishandling, etc… We stand behind our products and will work with you if an issue should arise. Every product made by MoBox Marine is warranted against defects in material and workmanship for one year. This warranty applies only to the original owner. This warranty is void if the MoBox product is used commercially, structurally altered or subjected to stress beyond the physical limits of the materials used in body or components, or is damaged as a result of abnormal use. Normal wear and tear is not warranted.
This warranty does not include any manufacturer responsibility for any incidental or consequential damages resulting from the use of the MoBox products. If warranty applies, the manufacturer will repair or replace, at their discretion, the product or any part or component that is deemed defective.
MoBox Marine reserves the right to change products and designs without incurring any obligations to incorporate such changes into already completed products, or those in the hands of dealers or consumers. MoBox Products repaired or replaced under this warranty may or may not incorporate these changes.
Damaged products must be returned directly to MoBox Marine, in the original box or adequate cardboard packaging, freight prepaid. Please include a copy of the original sales receipt and the Return Authorization Number (RMA#) with the product.
Q. What are the dock boxes made of?
A. Our dock boxes contain no plastic. MoBox Marine Dock Accessories are made out of fiberglass resin. We only use the best components available. We use ISO/NPG gel coat for superior UV stability against color fade and oxidation. We use stainless steel vents, latches, gas shocks, through-bolt hardware. Our hinges are made from Marine Grade aluminum which gets through-bolted onto each box and not riveted.